features
How telehealth consults work
What happens between intake and approval — clinician review, secure messaging, turnaround times.
4 min•4 steps
- 1
Intake review
A US-licensed clinician reviews your intake within 24–48 hours. They flag anything unclear via portal message.
- 2
Clinician messaging
All communication runs through the secure portal — no SMS, no email of clinical detail. HIPAA-protected end-to-end.
- 3
Protocol approval
If your clinician approves a protocol, your medication ships from an FDA-registered pharmacy — typically 2 business days.
- 4
Ongoing support
Between visits you can message your clinician for questions. Typical reply time: 1–2 business days.